FAQ'S

What is The Lux NY?

The Lux NY is the world's premier sneaker and streetwear marketplace. We make it easier to buy premium footwear, apparel, and accessories. Our merchandise is available online at theluxny.com and in person at our retail store at The Westchester (125 Westchester Ave, White Plains, NY 10601)

What Condition Are Your Items?

The Lux NY only sells 100% new and unworn items.

How do I know if the items are authentic?

All merchandise is 100% authentic, guaranteed. Our team of authenticators puts every item through a 10-point verification system to ensure its legitimacy. 

Do You Ship?

Yes, we ship internationally.

What Payment Methods are Accepted?

Credit Card, Debit Card, Zelle, Paypal, and Cash

*Matching ID required for In-Store Apple Pay*

Can I place an order over the phone?

Yes!  Our Customer Service team is available Everyday at (917) 708-7788 via Call or Text.

Why was my order cancelled?

An order can be cancelled for a variety of reasons.

One reason is because we could not verify the payment details provided.  In these instances, you may place your order again using a verified alternative payment method.

We may also cancel your order if an item(s) within your order become unavailable prior to preparing your order for shipment.  

I’d like to make a bulk purchase - who can I reach out to?

For bulk purchases or corporate gifting, please send an email to theluxny@gmail.com or text (917)-708-7788, and our client advisors will be happy to help.

How do I contact The Lux NY?

Feel free to send us an email at theluxny@gmail.com, or shoot us a DM on our Instagram Page (@theluxny). We're also available by phone at (917) 708-7788

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Contact

Store Hours: 

Monday - Thursday: 10:00am - 8:00pm

Friday - Saturday: 10:00am - 9:00pm

Sunday: 12:00pm - 6:00pm